3.1 Eligible Cases for Refund

Refund requests may be considered in the following situations:
• Duplicate payment of fees
• Excess payment made due to technical error
• Failed transaction where money is deducted but not credited

3.2 Non-Refundable Cases

• Fees paid for completed academic services
• Admission fees, registration fees, and other non-refundable charges

3.3 Refund Request Process

• A written or online request must be submitted within 7 days of the transaction
• Transaction ID and proof of payment must be provided

3.4 Processing Time

• Approved refunds will be processed within 7–15 working days
• The amount will be credited back to the original payment method